Terms and Conditions – Last updated 15th September 2019

Application

1. These Terms and Conditions will apply to the purchase of therapy sessions by you (the Customer or you).

2. Dave Harrop of Alexander House, 15 Ware Road, Hertford Hertfordshire, SG13 7DZ with email address info@dharropcounsellingpsychotherapy.co.uk; telephone number (07421941291); (the Supplier or us or we).

3. These are the terms on which we offer Services to you. By ordering any of the Services, you agree to be bound by these Terms and Conditions.

Practice Guidelines

Code of ethics

Dave Harrop is a member of the British Association for Counselling and Psychotherapy (BACP). He is qualified in clinical counselling (MA).  He subscribes to the BACP codes of ethics.  (link located at the bottom of the terms & conditions)

Confidentiality

Confidentiality is an essential part of all counselling and psychotherapy. It underpins the client’s sense of safety and trust and contributes to making the therapeutic relationship different from any other.  The Therapy Practice holds all records securely and will ensure confidentiality in the treatment of any information held about its clients, All information recorded and held is solely for the purpose of maintaining effective therapeutic treatment.  Please see Confidentiality and Data Recording for a more detailed account.

All information will be kept confidential unless the client and therapist agree to discuss something with a third party. Where appropriate a consent form will be used. The only reasons for breaking confidentiality would be if the therapist considered that your life was at risk, if another person’s life was at risk or if the therapist was liable to civil or criminal court proceedings if the information was not disclosed. If at all possible this would be discussed beforehand.

Anti-discrimination policy

The Therapy Practice is strongly committed to anti-discrimination. It values difference and diversity and does not discriminate on the grounds of age, gender and gender identity, sexual preference or orientation, marital/partnership status, religion, race, colour, national origin, disability, heritage or political belief.

Payments

The fees (Fees) for the initial session is £20 for 30 minutes, then subsequent session will be £50.00 for 50 minutes.

Payments can be paid in advance using the online payment system or by BACS prior to the start of each session. If there is a need to pay in cash, this can be discussed in the initial assessment. I kindly ask clients to pay for the sessions in accordance with the terms and conditions. 

Cancellation Invoices and missed session policy

If for any reason you are unable to attend your appointment, please let us know as soon as possible. The required notice for cancellation is 48 hours. Where there is less notice of cancellation or if you do not attend your appointment you will be charged the full fee. With adequate advanced notice, where possible, you may be offered an alternative appointment.

You will be given as much advance notice as possible in terms of the holidays or needing to cancel your appointment for any other reason.  Email and text reminders will be sent to help you manage your appointment.

Referrals to Associate Practitioners

There maybe a need to refer you to another therapist. All associate therapists are independent and self employed as practitioners who are regulated by their respective member organisations.  Associate therapists will have their own individual terms and conditions.  For any referral that is made it is important to check on these contractual arrangements and to appraise yourself fully of all agreements and expectations between yourself and the associate therapist.  All associate practitioners operate independently of The Therapy Practice, and The Therapy Practice is not responsible for any issues that arise subsequent to an agreed referral.  Any concerns should be raised directly with the associate therapist or with their member organisation.

 It is strongly advised that if you are concerned about any aspect of your physical or psychological well being that you consult with your GP for an up to date evaluation of your health needs.

Confidentiality and Record Keeping

 Confidentiality is an essential part of all counselling and psychotherapy. The Therapy Practice holds all records and personal contact details securely and will ensure confidentiality in the treatment of any information held about its clients, in line with the Code of Ethics of the BACP.  All information recorded and held is solely for the purpose of maintaining effective therapeutic treatment. Information will be kept securely for 5 years for insurance purposes.

 What data do I hold and why?

 I hold the contact data from your initial assessment sheet on line so that I can contact you. My practice software is password protected.

I record brief bullet point information about what you tell me in our sessions depending on the protocol we are using.  This is so that I can review the course of your therapy as time progresses.  For some specific protocols.

I record the number of sessions you have and the payments you make for business purposes.  None of these records involve your full name or other details.

I will discuss with you how you like to be contacted, and it is important that while you remain a client you notify me if any of these details change.

How is it stored?

All Data is held electronically is on a personal computer and stored locally in a password protected account.  Phone contact details are held on a password protected work phone. In the initial session there will be two therapy agreements that will be signed by both myself and you. I give you your copy, I will then scan my copy, upload it to your personal file and shred the paper copy.

I record appointments on my online practice software, and data about the number of sessions and the payments you make electronically.  Your records are held for as long as is necessary for the purpose for which they were collected.  Clients have the ‘right to be forgotten’ however, all records will be kept for a 5 year period for insurance purposes.

Who is it shared with?

All information will be kept confidential unless the client and therapist agree to discuss something with a third party such as your GP. Where appropriate a consent form will be used. The only reasons for breaking confidentiality would be if the therapist considered that your life was at risk, if another person’s life was at risk or if the therapist was liable to civil or criminal court proceedings if the information was not disclosed. If at all possible this would be discussed beforehand.  

In the event of my being unable to contact you (eg through sudden incapacity) a trusted person has access to my client list and will contact you directly.  This is also a professional requirement. If I experience any data breaches, I will inform you as soon as possible.

Access

Clients can access their records by making a verbal or written request.  Clients agreement and consent will be sought for the purpose of communication related to their therapy arrangement.  If I experience any data breaches, I will inform you as soon as possible.

Privacy

Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy and cookies policy which can be found The policy can be found on the website.

For the purposes of these Terms and Conditions:

  • Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.
  • ‘GDPR’ means the General Data Protection Regulation (EU) 2016/679.
  • ‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.
  • We are a Data Controller of the Personal Data we Process in providing the Services to you.
  • Where you supply Personal Data to us so we can provide Services to you, and we Process that Personal Data in the course of providing the Services to you, we will comply with our obligations imposed by the Data Protection Laws:

          a. before or at the time of collecting Personal Data, we will identify the purposes for which   information is being collected;                                                

          b. we will only Process Personal Data for the purposes identified;

           c. we will respect your rights in relation to your Personal Data; and

           d. we will implement technical and organisational measures to ensure your Personal Data is secure.

For any enquiries or complaints regarding data privacy, you can contact Dave Harrop Psychotherapist at the following e-mail address: info@dharropcounsellingpsychotherapy.co.uk.

Governing law, jurisdiction and complaints

The Contract (including any non-contractual matters) is governed by the law of England and Wales.

Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of Scotland or Northern Ireland respectively.

We try to avoid any dispute, so we deal with complaints as follows:

1. If you are unhappy with us please contact us as soon as possible.

2. We will try to resolve any disputes with you quickly and efficiently. We will aim to respond with an appropriate solution within one calendar month.

3. If you and we cannot resolve a dispute using our complaint handling procedure, we will let you know that we cannot settle the dispute with you; and give you certain information about alternative dispute resolution providers.

4. If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms.

5. Relevant United Kingdom law will apply to these Terms.

We aim to follow these codes of conduct, copies of which you can obtain as follows:

BACP Ethical framework available from https://www.bacp.co.uk/events-and-resources/ethics-and-standards/ethical-framework-for-the-counselling-professions/ethics/.